need a refund for a MTX, is that doable?

I accidentally bought the rusty nethermancer cape instead of the nethermancer cape. Is there any way to have it refunded so i can buy the correct cape to match my outfit or am i out the 195 coins? i did send an email within the hour of the purchase.
Last bumped on Jan 19, 2025, 12:19:00 AM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Thanks Joel! i didnt know how difficult this could be. I appreciate the help and understand, ya'll have been busy!

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