GGG customer service taking 6 weeks+ to respond.
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I initially submitted a ticket on 28/11/2024 regarding merging account error and got a reply on the 9/1/2025 requesting further information such as my discriminator will i have to wait another 6 weeks? I also purchased the supporter pack with the clothing on the 20/12/2024 which still hasn't arrived. I thought the increase in postage was to resolve this issue? Really disappointed in the lack of customer service and I'm unsure how to proceed. For spending $450 I expected slightly better response time, this gives me no confidence to ever purchase physical supporter packs again which is a shame because on the face of it, GGG appears to be a fantastic company.
Last bumped on Jan 18, 2025, 9:54:14 PM
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We're currently handling a large volume of support requests. You'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
Please do not send multiple emails or replies, as this may cause further delays by causing more work for our team or resetting your position in the queue. Thanks very much for your cooperation and understanding | |
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Ok I guess I don't really have an option. I appreciate your prompt reply however to not even receive a confirmation that my order has been placed or indication that it is on its way is really disappointing. $450 AUD just up in the air at the moment. It seems once you receive a response after 6 weeks and reply to the questions asked by support, you're in for another 6 week wait for a response again. I pray they don't ask another question...
The fact that following up after 6 weeks has the potential to reset your position is pretty ridiculous btw. Last edited by Aspex89#4192 on Jan 18, 2025, 10:42:25 PM
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