Account locked with unknown reason & no support for 2 weeks
|
My account has been locked, emailed and got 1 response asking for character names and account name (which I dont know why since I provided my email address) from Mon, Jan 6 till today, has been 2 weeks.
I play from multiple places if that helps. But please check, why support is so slow, I paid for packages and been supporting the game since POE1, first time I encounter this after months been away from POE1, now POE2 and it got locked. Maybe support team is busy? But message and email with no response for 2 weeks sounds unreasonable. At least provide a self help link/platform so users can provide extra info in cases like this to fasten the process? Character name: - AsianAgent - BigBellyWarrior - WitchyWise Last bumped on Jan 21, 2025, 9:23:58 PM
|
|
" Hiya, I am sorry to hear this. We will be sure to get back to your email as soon as possible, and we appreciate your continued patience. |
|
" I really hope so, it's been an unpleasant experience, getting no access for 2 weeks without a reason/things I could do to resolve this |
|
|
I still don't have any reply from email. This is wildwest? why players got locked account without any support :(
|
|
|
When do we expect an answer? it's super frustrated to keep waiting without any reply. I'm pretty sure I'm not the only supporter here got locked, and I don't even wanna play this game anywhere else outside of my home - you might just lock it again with my new account, just wtf do something about it!
|
|
