No communication from GGG

Hi I've submitted support tickets(5 in total since release) to GGG about currency from buying the game going onto the wrong account.I've had 1 response asking for account names etc then nothing. Anyone else having similar issues?
Last bumped on Jan 18, 2025, 5:03:42 PM
We're currently handling a large volume of support requests. You'll need to wait for the appropriate team member to get back to you. We appreciate your patience!

Please do not send multiple emails or replies, as this may cause further delays by causing more work for our team or resetting your position in the queue. Thanks very much for your cooperation and understanding.

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