Ps5 Purchase doesnt added! Ticket problems!

I bought 200 points ps5 purchase yesterday but it doesnt added to my account. I opened a ticket but support team never responds to messages. I already opened a different refund ticket 3 weeks ago they said we can refund your items and I said okay. After this they never responds back. Are my messages goes into the void ?
Last bumped on Jan 18, 2025, 7:11:32 PM
Unfortunately, we aren't able to assist with this issue over the forums. If you've already contacted us via support@grindinggear.com you'll need to wait for a response from the appropriate team members. We appreciate your patience!
Problem solved.

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