POE Account Locked Support email Ghosting me

Hi there,

My IGN is Flareshotzz, I dont know the numbers after it because you locked my account so I have no way of seeing my IGN now...

Please could you take a look into my account lock and at bare minnimum give me a timeline on when I will be able to play the game I paid to support.

Its leaving a really sour taste for me as I love the game so much so I bought an extra supporter pack because I want it to succeed but this is really rough. I can imagine there is a reason my account is locked but to not even know what is going on is really dissapointing.

Many thanks,
Flares

Hi there,

Where I do understand that you have to also understand that I have paid to support the company in the development of a game that I cant even currently play as I was locked out of my account and it has been ages since I even heard anything I got one reply email in the same hour asking for my character names and then have been ghosted since. there is having a backlog of tickets and then just not answering tickets that you are actively dealing with.

No shade at all towards you personally but I am kinda annoyed that I am paying to support a free game I genuinley believe in and now I cant even play it until Support sees fit to get back to me

"

Flares_RPR#5211 wrote:

Hi there,

My IGN is Flareshotzz, I dont know the numbers after it because you locked my account so I have no way of seeing my IGN now...

Please could you take a look into my account lock and at bare minnimum give me a timeline on when I will be able to play the game I paid to support.

Its leaving a really sour taste for me as I love the game so much so I bought an extra supporter pack because I want it to succeed but this is really rough. I can imagine there is a reason my account is locked but to not even know what is going on is really dissapointing.

Many thanks,
Flares

Good luck friend, I've been trying to get something from support for a week and a half now, nearing two weeks. Get comfortable, and get ready for a nice long wait, lol.

What sucks the most is I was almost finished with my review of the game too and now I have my boss hounding my ass because it was meant to be published this week just gone but since I am locked out I cant even play. I dont want this to sour my taste for the game and I am trying to stay objective but its getting difficult but for the integrity of my proffesional life I need to.

"

Flares_RPR#5211 wrote:

What sucks the most is I was almost finished with my review of the game too and now I have my boss hounding my ass because it was meant to be published this week just gone but since I am locked out I cant even play. I dont want this to sour my taste for the game and I am trying to stay objective but its getting difficult but for the integrity of my proffesional life I need to.

Yeah they don't care lol. Just look at their copy pasted response to every thread that is experiencing exactly the same issue as you.