PoE2 supporter packs physical items shipping
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Dear GGG,
I sent an e-mail to support@grindinggear.com on the 16th of December, regarding some issues I am experiencing with purchasing a PoE2 supporter pack, specifically with the shipping of physical items, and I still have not received any reply back to this day. Can you please let me know when you're going to get back to me? It's been more than a month at this point. Last bumped on Jan 18, 2025, 4:09:07 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. We apologise for any inconvenience this may cause.
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Hey, thank you for taking the time to reply to my thread and assure me that you are eventually going to handle my e-mail.
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@Sian_GGG I also have received no response from support since over 2 weeks. There is just zero information on when will the physical goods be send, whether there is a problem or whatever is happening. I paid 480$ plus 80$ shipping cost. Saying that you have a lot of support tickets while providing zero information is unacceptable. You could send at least a confirmation to people that you're working on their request instead there is just silence. Why are the physical goods not being send ?
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