PS5 purchased points but have not received them

Hey I made a 200 points purchase through the micro transaction store, I was charged for the points but have not received them. It's been 3 days since that purchase, I've sent out 2 seperate emails asking for help and screenshots of the receipt/proof of purchase and have not heard back. Could someone please help me with this issue. Thank you

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Vinky_GGG wrote:

Hi there, if you have already contacted us at support@grindinggear.com a support staff member will get back to you as soon as possible.

Thank you