The purchased wing appearance cannot be used

I bought a pair of wings called Gargoyle Wings Styx on January 10th and they are not working. I sent you an email but didn't get a reply. Please help me fix this problem. Account number I thought yesterday's update would fix this problem but it still doesn't work
Last bumped on Jan 17, 2025, 8:20:43 AM
To clarify, purchases made on your account while playing on PlayStation will only be available while playing on PlayStation, and similarly purchases made while not playing on PlayStation will not be usable on PlayStation.

I hope this helps to clarify things and I apologise for any confusion or inconvenience this may have caused!
Why does this mean that I have to buy this look in the game so that the purchased look can be used?
I said it was speechless that I couldn't buy the look without being in the game, which was totally unreasonable.
If you'd like to use the microtransaction while playing on PlayStation, you would need to purchase it using points you purchased through PlayStation.

If you'd like to use the microtransaction while playing on platforms other than PlayStation, you would need to purchase it using points you purchased outside of PlayStation.

If you'd like to use the microtransaction on all platforms, you'd need to purchase it twice - once on PlayStation, and once outside of PlayStation. I hope this clarifies things for you!
The problem is that the appearance I bought has been shown in the game, she is red and said that it can not be used, my coins have been used, the game has also appeared in this appearance, that is, it can not be used, do you understand? You can learn about the appearance of Gargoyle Wing, others can use it, but I can not use it, it is not a matter of purchase.

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