Support Pack - Merch
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Hello,
For those of you who purchased the highest tier support pack, how does one go about getting the items mailed to them? It's been an entire month with no response from GGG. I get they were away for a bit but dropping 500 bucks and not getting help or direction does not feel great. Thanks Last bumped on Apr 30, 2025, 11:30:30 PM
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If its things like a hoodie or something, that can take a few month xDD
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Same here. Ordered supporter pack on Dec 14. It's been over a month. No communication at all and haven't received the items.
A pinned post somewhere would be a step in the right direction if they're swamped; but no communication at all sucks. |
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Same here! Still waiting for the merch. I purchased the Warlord of the Karui Supporter. And support is not responding to my emails. Not sure whats going on.
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Anyone get updates from the team yet? Dropping 480 bucks and being over three months (four at this point) is not a great feeling.
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Hey there, I'm really sorry about the delay in getting back to you.
If you haven't already, please contact us at support@grindinggear.com. we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. | |
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Thanks for the reply. I have a ticket open for months now. I get it, support can be slow and you guys have a lot on your plate.
Spending 500 bucks though to have this level of service does not feel good no matter the amount of excuses I get thrown at me. At some point, its just an excuse. Is there any compensation for this long wait? I would like the items I paid for. |
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