Merging subaccounts, supporter pack in other, character in another.

Hi, I already mailed couple weeks ago but there is still no response.

When I initially setting up noticed I had another account (from older PoE I guess? I don't remember playing it but I may be tried it) but all of it looked a bit confusing at first so I linked two accounts.
Then created my character.

Now when I check the web site the one I have pack is another account, but my charaacter is on the other one.

SubAccount2 has the Lord of Ogham Supporter Pack
SubAccount1 has my character.

Can you please move the supporter pack from SubAccount2 to account that has my character > SubAccount1.

And please delete the old account SubAccount2 since it really makes things confusing and I cant use my supporter pack now. Also makes me hesitate to make any more purchases from now on.

Thanks in advance.

Thank you for at least replying here, now I can know that you guys are working on it!

But I'd suggest at least make an automated response as in "We got your mail, please wait while we work on it" etc.

Same boat here, still waiting for a solution since DECEMBER 7TH when I sent the first e-mail.

1000 coins and the Faridun Pack unused in another account, even if they are linked...

Good luck to you mate.

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Reotte#8462 wrote:

Thank you for at least replying here, now I can know that you guys are working on it!

But I'd suggest at least make an automated response as in "We got your mail, please wait while we work on it" etc.

I hate to break to you, most of us here are on day 40+ of the same issue, a reply on the forum saying they are working through emails doesn't mean much when you are going on SIX WEEKS of opening a ticket.

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madddik#2858 wrote:

Same boat here, still waiting for a solution since DECEMBER 7TH when I sent the first e-mail.

1000 coins and the Faridun Pack unused in another account, even if they are linked...

Good luck to you mate.

"

Malejas#1960 wrote:

I hate to break to you, most of us here are on day 40+ of the same issue, a reply on the forum saying they are working through emails doesn't mean much when you are going on SIX WEEKS of opening a ticket.

These sounds terrible... First timer here, I even considered liberator pack just for the armor. But went with my guts to try the game first. Still I kinda trusted since people saying they are reputable due to first game.

This shouldn't event be an issue in my opinion. We should be asked to which account we can claim the pack OR make the points and pack stuff global across subaccounts if they are on same platform (cuz I heard some stuff about PS).

That really doesn't look good on their end. Kinda felt betrayed

Still waiting since dec 9 for solution

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JC_GGG wrote:

I'm afraid this isn't something we can assist with over the forums. We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!

If you charge money for early access, then maybe you should also take care of quality support?...

They finally reached out at 20 Jan 2025 by confirming my accounts with 4-digit discriminator (Which I already had in the original mail) and the names of my characters.

I immediately replied with the asked information.

Still waiting response, will update.