Transactions help
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Hello,
I encountered an issue where I tried to upgrade my Path of Exile 2 Early Access Supporter Pack to the Lord Ogham tier. On the website, I clicked on the "Upgrade" button on the page with all available upgrades and made the payment through Xsolla via QR code. Due to my oversight, mistake, or for some unknown reason, I ended up receiving an additional Early Access Supporter Pack instead of the upgrade I wanted. As you can see, this is not what I intended to get. I have contacted support via email, but I haven’t received a response since the 6th jan. Could you please advise on possible solutions to this problem? Has anyone encountered something similar? Where else can I contact support to at least get a response and find out if official support can assist me with this issue? Xsolla advised me to reach out to Path of Exile support. Last bumped on Jan 19, 2025, 8:55:46 AM
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I'm afraid we aren't able to assist with this issue over the forums, so you'll need to contact us directly about this. We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
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How long can it take? I have been waiting for an answer since January 6 and still have not received any feedback
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