After a month still doesn't get 300 point

I purchase EA since release and still doesn't get 300 point.

I have already email to support@grindinggear.com and customer support only reply my mail one time by requesting an info on my account

after I sent an info They has been silence since 12/27/2024.

please help It's been too long for this.

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Cameron_GGG wrote:

Hi there, we are currently experiencing high volumes of Support requests. Rest assured we will respond to your email as soon as humanly possible.

2 month now and still doesn't get 300 point and customer support not answer me anything