Mail with unlock code, after switching location is not comming. Zero support

I am currently experiencing significant frustration with the verification system. Every time you try to game from a different location, the system detects a different public IP address and sends a verification email. While I somewhat understand this process, I do expect these emails to arrive reliably. Unfortunately, this is not the case!


Situation:


• Last Sunday, I showcased the game at a friend’s place. The system detected a new public IP and sent a verification email. While I found this cumbersome, it worked because the email arrived immediately.

• Today, I want to play again, but once more, a verification email is being sent. However, this time, it is not arriving. Blocking me out of the game. For the entire week already.

I have tried resetting my password, and the password reset email does arrive. This suggests there is an issue specifically with the verification emails.

I contacted support but after 5 workdays, still no reply.