Inquiry About Missing Upgrade Package

I just upgraded my package, and the bank charged me, but I haven't received the package. Can you tell me what happened?

I have already called the bank to confirm the charge, but I am sure I haven't received the points or the package...
Last bumped on Jan 10, 2025, 8:39:05 AM
Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

Report Forum Post

Report Account:

Report Type

Additional Info