No answer from support

So I accidently bought a 2nd currency stash. I guess I got one for free as I had one in PoE1, but I don't know.

I wrote to support about this issue, and they told me it could be fixed if I verfied my account by telling them some character names and the transaction ID.
As I got PoE2 as a gift, I could not tell the ID of purchasing PoE2, only older ones I did myself for PoE1.
I told them my character names I have atm, but I usually delete my chars after a League to recycle the name.
After the holidays I finally got to talk to my friend who gave the Early Access to me, asked for the ID, and provided it.
I did not get any answer from GGG support since december 26th (wich was awesome, gotta credit this!), althought I wrote them like 3 times since then, providing what ever information I got.
Even "That's not enough for verification, can't do this, sorry" would have been fine, I understand.
But NOTHING is just sad.