"The automatic upgrade package was refunded, and I would like to repurchase it as compensation

I have a question and I'm not sure if anyone else has been in a similar situation as mine. The $90 upgrade package was automatically refunded, and I received an email about it at the same time my account was locked. I believe this is due to an error on my part, and I have contacted them to request to repurchase the upgrade package at its full value or the difference based on what the developers offer. Has anyone experienced something similar, and what was the resolution from GGG? I really need to know so I can prepare for possible outcomes in the future.

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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

."I have provided all the necessary information and have only received silence from your support team! I just want to repurchase the upgraded package that was refunded, which was due to my mistake, and I hope to be compensated so that my account can be unlocked. It is truly difficult to do the right thing at this moment."