Two accounts on one email
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Hello.
On December 10th, exactly one month ago, I sent a message to support@grindinggear.com. Since then I have not received any messages from GGG. Please finally pay attention to me. My problem is that I have (had) an account in PoE, where I bought various microtransactions, etc. I played through Steam. When PoE 2 came out, I bought the Supporter Pack, but in the game I only had 600 coins for buying the Supporter Pack. Then I logged in to the site from the email that was linked to my old account. However, I found a completely new account with a new name (I have emails that have the name of my old account. I attached them to the email to GGG), and now I can't access my old account. All I need is to transfer the Supporter Pack to my old account and delete the new one (no idea where it came from), OR transfer the microtransactions from the old account to the new one (it would be nice if it was possible to transfer the old characters too, but it's not necessary). That's all. Hopefully I won't have to wait another month. After all, I just want to play thist game too. P.S. I also have receipts for all the microtransactions through Steam. I can send them if needed. Last bumped on Jan 10, 2025, 8:51:54 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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" Many of us have had the same problem. I have been waiting for about one month now for their support to solve this. |
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