Support has not responded to my emails for over a week
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To preface I am new to the game, have never played the first and this is the first ARPG since Diablo 3 on PS3.
I bought a piece armor accidentally, I was looking to view it and there was no confirmation screen, it was an instant purchase and the premium currency was used, no questions asked unlike in game. I immediately sent an email to support and they responded with questions which I answered. Since then it has been silence, and no response to any of my follow-up emails. If I am to be at fault for carelessness and not understanding the website, then fine, they can at least tell me this in an email. THE WORST PART OF ALL OF THIS: I logged into the game and said screw it, they probably thought I was dumb and need to live with my mistake, again I will accept that HOWEVER I CAN'T EVEN USE THE ARMOR IN THE GAME. I get a system error saying that "This microtransaction is not supported in this game version". so now I am out of my premium currency and can't even use the crappy armor. Last bumped on Jan 18, 2025, 12:44:33 PM
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that's nice I submitted a ticket on the 14th of December got a request for more information on the 24th and have not heard anything since
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So do they just ask for more information and then never respond afterwards?
Do they even have a support team or is it just an automated response? | |
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We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
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It's now been another week with no response, is this expected for all players?
I literally am willing to live with the crap cosmetic but it literally can't even be used | |
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yes, everyone is having issues with GGG support. but at least you can play the game from the sounds of it, there's lots of people who have paid but don't have access to the game, I myself lost access on the 14th of December and have no access. for my case I'm just contacting Xsolla for a refund since support has been unresponsive for too long.
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Sorry to hear about that. I wouldn't really agree with the wording "at least you can" as it seems to diminish my complaint in favor of another. In reality we are both people who spent nothing on something that can't even be used and have issues with support.
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