I got scammed ~1 mirror + level 96 char deleted

Heyo GGG!

Yesterday i got scammed for like 1 mirror of gear. I made a post and sent a letter to support. Today i logged in and my lvl 96 char which i worked for many weeks was deleted from game... AND NOT BY ME! SOMEONE CLEANED OUT MY STASH AND GEAR AND THEN DELTED MY CHARACTER!!!!!! It took me 250hours to build that char.
Last bumped on Jan 21, 2025, 8:04:51 AM
Can you please email us at support@grindinggear.com so that we can look into this with you?
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Yesterday i got scammed for like 1 mirror of gear. I made a post and sent a letter to support. Today i logged in and my lvl 96 char which i worked for many weeks was deleted from game... AND NOT BY ME! SOMEONE CLEANED OUT MY STASH AND GEAR AND THEN DELTED MY CHARACTER!!!!!! It took me 250hours to build that char.
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I am very sorry for your situation, but due to the current overload of support emails, it may take about 1 to 2 weeks to get the first response. They will ignore all the details you mentioned in the email and will ask you again for your account name, including the 4-digit number, as well as the names of a few characters in your game. It’s that simple, and after that, your email will go back into the queue, which may take another 2 weeks or more for a second response from them. They always claim that the emails recipients get are from their real staff, not from their automated response system. If these emails are indeed from real staff, why would they ignore all the details provided by the sender and ask for the same things again? I am quite concerned, and this is also the case for many people here, from accounts being locked for no reason to accounts being hacked. If they get an email about a hacked account, they will lock it and ask you to contact them. Please note that it takes a very, very long time to receive an email from them.
seems like there is no answer, my character is still missing from my char list. there has been no answer from support regarding the character that was deleted and the gear that was hacked. And as we obviously know we lost our items + character because of GGG mistake. i presume i will get my lvl96 char back with all the 200+hours of farmed gear...
keeping it updated for EVERYONE when i get a response from support, currently 0 interest from GGG
Unfortunately, waiting 30+ days is no joke at the moment.
Sadly this is true, I'm waiting 38 days for my problem to get solved.
I can't wait until my problem is solved so I can send a request to delete my account and say goodbye to Grinding Gear Games forever.
2 more days have passed, with no answer. hopefully i get an answer before 1 month :)
11 days, no answer.
13 days :) hopefully soon i can write a positive reply like - "i got an answer booyys"

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