Assistance Required for Linking Accounts in POE2
Dear POE2 Support Team,
I hope this message finds you well. I am writing to request your assistance regarding an issue I have encountered while trying to connect my account across different platforms. I have been playing POE2 on my PS5 using the this account, which is already linked to my Sony ID registered with the same email address. Recently, I purchased a game package to play on my PC. I redeemed the code on Steam and registered a Steam ID using the same email address. However, when I attempted to connect my Steam ID to my account, I received the following error message: "You cannot add this login method to this account. You cannot merge two accounts with the same login methods." I would like to continue playing the game on my PC while maintaining my existing account and characters. Could you please advise me on the necessary steps to resolve this issue? Thank you in advance for your support. I look forward to your guidance. Last bumped on Jan 7, 2025, 4:03:48 AM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
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