PS5 / Twitch drops :(

Dear Support Team,

I hope this message finds you well.
I am following up regarding the issue I inquired about in mid-December.
Unfortunately, I have not yet received a response to my email sent to support@grindinggear.com, so I am reaching out here to check on the progress or any updates regarding my inquiry.

Could you kindly let me know the status or if any further information is needed from my side? I appreciate your assistance and look forward to your response.

Thank you very much for your time and support.