Locked Account
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I’ve been locked out of my account for almost a week now and haven’t heard a thing from support, I understand everyone is busy playing catch up and everyone appreciates the effort while we all try to remain patient, but something has to be done about the way support handles these tickets. There’s people posting they’ve barely gotten a response back within a MONTH of writing their ticket, why is this acceptable? Why wasn’t the support system updated BEFORE the launch of PoE2? Surely something other than a Twitter post has to be done about this ?
Last bumped on Jan 7, 2025, 2:52:49 PM
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Hello tradia0129,
We are currently experiencing high volumes of support requests. Rest assured we will respond to your email as soon as possible. Need help with anything? Feel free to contact us at: support@grindinggear.com :)
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High volumes or high quantities, Thomas?
Trick question: nobody cares. Please do something to help or support us |
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Appreciate the response hope we can all get this figured out
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" my account got locked since december 20, some even waitied since launch |
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I've been locked my account for 2 weeks now as well.
Last edited by bestmaster1996#5421 on Jan 7, 2025, 3:28:57 AM
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Ya very discouraging getting locked out and not even being able to communicate, I emailed them initially and didn’t get an auto copy paste response so I don’t even know if my tickets are being delivered and I don’t wanna send another and push my requests to the bottom of the que. Is there any way these issues can be pushed to the appropriate team members ?
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