POE 2 - Trial of The Sekhemas breaking game bug

Hello,

I finished the third ascendency (cruel) and as soon as I tried to open the altar to get my ascendency points the game crashed. I didn't get my ascendency points.

As I decided to do the run again, the problem is that the game considers it as if I had finished the previous run and now the enemies are much harder and I can't redo it.

I believe there is no solution for my case, since I sent an email to support and they told me to post my problem here on the forum.

Anyway, any help is welcome.