Microtransaction shopping problem

I already have enough points in my account,but when I click the button to buy an item,it always asked me to buy points.

Because of this,I can not buy anything from the web shop.I really need to buy those beautiful items
Last bumped on Jan 6, 2025, 3:56:22 PM
Hi there, could you please contact us at support@grindinggear.com so that we can look into this further? Please include your account name and a few character names in your message.
Sure,I’ve sent an email to this address before,but I will send another one
Hi there, if you have already contacted us at support@grindinggear.com please refrain from sending duplicate emails. We will be sure to get back to you as soon as possible. :)
Oh,okay.
I guess maybe I need to send an email with my account.If it is not necessary,I won’t send another one
Just waiting for the reply

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