I got Hacked

I loose 300Hr of playing, and probably dont play again after this ...

steam user, i dont use any other soft like price check or other ...

Really its insane ...

Last edited by Zaelita#7959 on Jan 6, 2025, 6:35:22 AM
Last bumped on Jan 6, 2025, 3:47:48 PM
I'm sorry to hear this! I'm afraid we aren't able to assist with account-related issues over the forums. Can you please contact us at support@grindinggear.com so we can look into things with you?
Was it a simple password? I think PoE requires two-factor authentication.
number maj symbol was a solid pw, have double factor, idk how they do this
Last edited by Zaelita#7959 on Jan 6, 2025, 6:51:04 AM
In this case, support do something for it ? Or i just stop to play a game ?
"
Zaelita#7959 wrote:
In this case, support do something for it ? Or i just stop to play a game ?


They don't typically rollback data or get you your items back. That would require (1) duplicating items or (2) taking them back from innocent players that may have bought your items. (1) would incentivize fake hacks to dupe items and (2) would lead people to randomly lose items and currency. The most that will happen is improved security, banning of the bad actors, and possibly a message at some point to confirm whether there is a breach of sorts or if this is related to shared credentials across your accounts.
they have data for give me some compensation ...

Or loose a player, i dont restart the game after 300hours on this
its not my fault coz of hacking ...

I write a big mail to steam too coz they steal my stuff on 2 other game (lost ark and TL)

Good day ...

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