No physical goods.. Why no hoodie?

Title says it all, i want a hoodie, but if i try and upgrade to the supporter pack that includes the hoodie, i am being told "You will not receive physical goods for this purchase." I already got screwed out of the t-shirt i wanted, but i wont upgrade unless i get the hoodie promised in the bundle.

Am i doing something wrong here or is this just an issue of overload and i need to wait till things calm down at GGG HQ?
Last bumped on Jan 6, 2025, 3:18:46 PM
Hey there, could you please email us at support@grindinggear.com so we can look into this matter for you? Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you. Please also include the transaction ID of your latest purchase on your account.
Will do, i know it'll take some time as i already have sent in an email to support about a double purchase on the "gem tab", good luck support i know ur swamped right now.

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