Can't trade or whisper directly on xbox. Getting no help 2 weeks

I've emailed support numerous times, made posts and I've only gotten 1 emailed stating "we may be able to assist you with this" requesting account info which I provided (character name/ account name).

I can send whispers through trade website only not in game. I cannot trade at all, options are greyd out.

My account on here only shows my old ps5 account character even after deleting it and linking/verifying my account/email to xbox version.

This is extremely frustrating and to get no fix or reply makes me not want to play the game.