When is the support staff coming back?

Hey there, Exile.

We've been here! If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're still handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime!

Please note that repeat follow ups to your ticket or new emails regarding the same issue may have the inverse effect you may have intended, and may reset your place in the queue pushing our response time further.

We apologise for any delays in our response and any inconvenience you've experienced as a result.