My account is blocked, and I received an email about a refund for the 90 USD Thauma package.

Hi GGG,

I am writing this post because I have been unable to contact you via the email on your side, as I have been waiting for a long time.

My account has been blocked, and I was instructed to contact the GGG support team. At the same time, I received an email stating that my account had been refunded for the Thauma support package worth 90 USD. There must be some misunderstanding, as I have no intention of refunding this package. If there was an error with the purchase, please kindly reach out to me so I can pay the difference.

Previously, I purchased the OverLord package and upgraded directly to the 90 USD Thauma package based on the benefits offered by the developers. I suspect that my account was blocked due to the automatic refund of the Thauma package. I sincerely hope to resolve this issue and compensate for the difference in any way possible to avoid any further complications that led to my account being locked. My character's name is selvaradreadveil.

I truly hope to be able to pay the difference through the system so that my account can be unlocked. Please kindly message me directly and guide me on how I can resolve this issue.

Thanks GGG support teams.

I sent an email from your side a long time ago but still haven't received a response. This is related to finances, and I hope it can be resolved as soon as possible so it doesn't affect your business operations. I also hope that my account will be unlocked, as I am a new player and have only been playing this game for a little over two weeks when I received a notification that my account was locked. I feel sad because I have invested nearly 200 USD to enjoy this game. Despite its many issues, I have still enjoyed it and hope that the game improves every day. I sincerely hope your team can assist me through private messages so that I can resolve the issues related to buying and selling as soon as possible.
Thanks Support teams.

Hi GGG.

I have not yet received a response email regarding my account being locked. However, I am sure that this is due to the automatic refund of the Thauma support package ($90), which I received an email about at the same time my account was locked. I am certain that I do not wish to request a refund for this package. If there was any error during this process, I am willing to repurchase the Thauma support package for $90 to unlock my account. Please kindly assist me as this situation is unintended, and I would like to make amends to ensure it does not affect your work. I have tried emailing you but have not received a reply.

My character's name is selvaradreadveil, and Account name: ladynemesis1994#4712. Please respond via email: coyn1410@gmail.com.

Thank you very much for your support.

Hello GGG Support Team,

I am experiencing an issue where my Thauma upgrade package of 90 USD was automatically refunded, and I believe this is the reason why my account is locked. I suspect there was some kind of error during the transaction process. I would like to repurchase this package with its correct upgrade value. I have sent an email to the support team expressing my desire to buy the package again so that my account can be unlocked, but I have not received any response for a long time.

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Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

. Hi GGG support team. It has been several days, and I have not received any email response regarding the automatic refund of my $90 Thauma upgrade package. I was informed about this through email at the same time my game account was locked, with instructions to contact GGG support.

I believe there might have been a mistake during the purchase of this package that led to my account being locked. I sincerely hope to repurchase this package at the original price set by the developer. Previously, I purchased the Overlord package and upgraded directly to the Thauma package.

I urgently need assistance to have the locked status on my account removed as soon as possible.

"

Edmund_GGG#4844 wrote:

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

send emails to support which dont provide u with ticket number even.. sending emails to nowhere, like a hall without end


minimum what was expected from ggg is to say that yes u had issue with hackers instead of hidden behind copy past templates about sending tickets

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send emails to support which dont provide u with ticket number even.. sending emails to nowhere, like a hall without end


minimum what was expected from ggg is to say that yes u had issue with hackers instead of hidden behind copy past templates about sending tickets

Today, I just received the first email from them, which included the account name along with 4-digit numbers and a few character names. I feel quite scared, as it seems I might be in your position, waiting for months like this.It seems like an automated email from them