Unable to link my steam with my PS5 accounts

So I play POE2 on my Steam account. However, I have problems every time I enter the loading screen I have a very high chance of hard freezing my laptop and nothing will work except the hard reset my laptop by holding the power button. so I decided to buy POE2 on my PlayStation 5 When I logged in I had no character so I tried to link my Steam and my PSN together but I couldn't do that. it would give me an error. please help me with this issue because I really like this game but I always have some sort of problem. many thanks


The error message say:

You cannot add this login method to this account.
You cannot merge two accounts with the same login methods.
Last bumped on Jan 7, 2025, 1:06:58 PM
Unfortunately, we aren't able to assist with account-related issues over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
I have sent an email with more detailed login information to the support email before this one. I just hoped that someone will help me faster. ty
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Vivasan#4319 wrote:
I have sent an email with more detailed login information to the support email before this one. I just hoped that someone will help me faster. ty


Hey, did they reach You back with this? Because my brother have the same issue and we can't get the answer...

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