Account hacked (Databreach on GGG site) - Steam account locked - need immediate help
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My account was hacked. items stolen. Please tell me how to process.
Last edited by b4sh0r#0715 on Feb 25, 2025, 8:53:40 AM Last bumped on Feb 27, 2025, 3:56:00 AM
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Mine too could e days ago. Did u get any feedback from GGG?
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how? wonder what happened there.
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You can try emailing support@grindinggear.com but a few things you should know.
1. they are behind in ticket queues so you could wait a long time before you get a reply. 2. From the posts I read they will not rollback your items (Im really sorry) 3. They may lock your account just because so if you decide to email them make sure to list your account name, character names, steam ID if you used steam and anything else you may think they will need. 4. Email them from the registered POE account email Website is down.
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GGG has admitted, that the accounts were hacked because of a databeach on GGG site, see https://www.pathofexile.com/forum/view-thread/3694333.
GGG had an unproteded admin account, hackers could even bypass mail verification codes (like in my case) and accessing many accounts. My steam account is now locked (dont know why). Still no response from GGG to my mails. @GGG please get in contact with steam and check for the issue. Last edited by b4sh0r#0715 on Feb 25, 2025, 7:35:45 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Hi Drew_GGG,
nice to hear from you. You have not answered for ~2 month now. So how do we process here? |
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Hi there,
I'm afraid this would need to be handled via email, I apologise for any delay in response however rest assured one of our team will get back to you as soon as possible. | |
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Please notice that my steam licence for POE2 was also revoked. Please check with steam immediatly.
(Please notice, that the payment i recieved via PayPal was explicity for my effort, that i had becasue of the fault of GGG, explicitly without giving back the licence. This was agreed to in the Paypal ticket). |
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Hi Drew_GGG,
nice to hear form you again. From your immediate answers I understand now that you take this on prio and i expect an answer from you in the next 2 weeks. YOu own me a licence and i am pretty sure you take this serious! ;-) Last edited by b4sh0r#0715 on Feb 25, 2025, 8:09:18 AM
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