Account Ban for 8 Days with No Response from Support Team

My account was suddenly banned on December 20th. I have followed the instructions and sent an email to support@grindinggear.com, but it has been over 8 days and I still haven't received any response. I am wondering when I can expect a reply? I suspect that the support team might be on vacation, and it seems that we players are not important!
Last bumped on Dec 27, 2024, 10:51:56 PM
Heya!
If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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