early access denied, tho already played

A friend of mine bought an early access key, played about 3 hours in the last 3 days and now cant get into the game no more as it says he has to buy an early access key.
Logging in the online site didnt help.
I hope to get a quick respone.
Have a nice holiday
Last edited by DrPfeffer#1741 on Dec 27, 2024, 4:24:20 PM
Last bumped on Dec 27, 2024, 4:55:29 PM
Hey, Exile.

Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used.

If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key.
idem pour moi j'ai envoyé un mail avec toutes les infos demandé et je n'ai pas de réponse. Dommage ce jeux avait l'air bien. par contre l'escroquerie je n'aime pas ca.

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