Can't verify my account for PoE2

I have now purchased this game twitch trying to fix the problem. I'm obviously logged into my account but it says I don't have access. Is there something special I need to do to verify my account so I can talk and trade? Some help would be appreciated. I have emailed them twice and no response.

i heard newer accounts cant chat or trade before level 25. didnt experience it first hand so i'm not sure.