[PS5] Unable to Enter Clearfell

Just context information:
- I am on PS5
- This is a secondary character
- I did use the skill gem before progressing

After completing the tutorial and talking to the appropriate NPCs I went to progress to Clearfell to continue my character. Upon holding the button to enter the area when prompted it does not put me into the next location.
URL provide video evidence.

Thank you for your time.

https://imgur.com/a/CEmPcYV