problems with technical support, change nickname

Hello, I’ve already written 3 letters to the technical support email, I’ve waited 2 weeks, about changing my nickname, is it possible to somehow speed up this process or at least tell me how long to wait?
Last bumped on Dec 22, 2024, 9:00:00 AM
Hey there,

If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!

As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible.

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