Lack of Communication Regarding Early Access Removal

Hello,

It has been several days since many players, including myself, lost access to Path of Exile 2’s early access, and there has not been a single post or comment addressing this issue. Players are paying €30 for early access, expecting an advantage and the opportunity to play the game earlier. Instead, access has been removed with no explanation or acknowledgment of the problem.

This is a serious issue, and it feels like it’s not being taken care of. The lack of communication is unacceptable. Players deserve to know why this is happening and whether the issue is being addressed properly. Transparency is key, especially in a situation where paying customers are left in the dark.

Please provide an update or acknowledgment of the issue to assure the community that this matter is being handled. Silence only adds to the frustration and damages trust.

Looking forward to your response.

Best regards,
Diogo.C

They just copy and paste the same generic message and not even replying anything that you complaining... its kinda frustrating already.

By the way, I'm in the same position as you.

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CoryA_GGG wrote:

Hey there,

Could you please contact us at support@grindinggear.com and we'll be able to better assist you with this as soon as possible.

As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible.

Hello,

I’ve already contacted support at the provided email address and have yet to receive any response. The lack of communication is deeply frustrating, especially for an issue as significant as losing early access.

Additionally, I’ve noticed that posts addressing this issue are being removed. This approach is only damaging the trust that players have in the company. Instead of silencing the discussion, a transparent acknowledgment of the problem and an update on the steps being taken to resolve it would go a long way in restoring faith among the player base.

Please address this issue openly and promptly. Ignoring or removing posts only exacerbates the frustration of paying customers who are being left in the dark.

Best regards,
Diogo.C

"

CoryA_GGG wrote:

Hey there,

To clarify, unless posts were breaking our Code of Conduct they likely weren't removed. Chances are they were moved to the correct subforums. It may pay to check around different sub forums for the posts you are looking for

Hello,

Thank you for clarifying about the posts being moved rather than removed. I appreciate the explanation. However, every post on the front page of the Technical Support section addressing this matter has been moved elsewhere, which gives the impression that the issue is being brushed aside.

I really just want acknowledgment of the problem and some form of feedback from the team. Like many others, I took vacation time during Christmas to enjoy this game, and losing early access has been incredibly frustrating. I don’t want to come across as overly demanding, but all we’re asking for is an official post here or on social media to address the issue and provide some information.

It’s clear this won’t be resolved until 2025 due to the holidays, and I understand that these things take time. But a lack of communication makes the situation worse, especially since it feels like even you may not fully understand what’s causing the problem.

Additionally, I believe compensation should be considered for those who lost access and were unable to play for weeks. I’ve reviewed your regulations, and there doesn’t seem to be any legal protection for this type of situation on your end. Ignoring the issue entirely is what’s causing frustration—it’s not just the problem itself but the lack of transparency that’s upsetting players.

I hope this feedback helps and that you’ll take it into consideration.

Best regards,
Diogo.C