Character lost after linking account poe2

I linket my twitch to my account and when I wanted to login to the game (poe2) it says I have to buy it first. 2 characters are lost and the support doesn’t respond to any mail.
Does anyone has a solution for this?
Does the support exist at all?
Last bumped on Apr 8, 2025, 8:55:27 PM
Support takes too long to reply.

Coins/characters are bounded to poe account.

If you change account, start all over again.

Learned the hard way.
There wasn’t any account change. I used the same steam profile and I activated my early access key here in the site.
did you find a way to revert, my friend just lost everything
Hi Exiles,

I'm afraid for security reasons we aren't able to assist with account-related issues over the forums. Please be sure to contact us at support@grindinggear.com so we can look into this for you. Additionally, if you've already emailed us, we'll do our best to get back to you as soon as possible!
Need help with something? Feel free to email us: support@grindinggear.com

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