account disappeared

been purchased early access and played the game for 1 week now, my character is level 84 now. today i found i am not allowed to play the game and login to the GGG website and i found i have no early access, this is so ridicules. please fix my game. account name: suruidong#4287
Last bumped on Dec 19, 2024, 6:35:19 AM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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