Steam acc/email

Hi

I do not have access to my email address associated with this account, and the account is not verified.
I didn't even remember playing Poe 1 before (I played for 3 hours).
I contacted tech support and it took them 2 days to respond. I was informed to send the first step of verification, I sent and I am waiting almost a week for a response or the info about second step, is it normal and the delay in response is so long? Is it possible to manually disconnect the Steam account and create a new PoE account? As you can guess this is a bit annoying in endgame where I can't exchange currencies, unique items and use chat. The holiday season is approaching and there will be more free time where it would be nice to experience the full gaming experience

Greetings KG
[Removed by Support]