Regarding my purchases of games, I was charged continuously.

I purchased a game on the official website, but on the first day, the website was extremely slow. After entering just my bank account details, I was charged three times within one minute. Later, I discovered that even after linking the game to Steam, I still couldn’t play it, so I ended up buying another copy on Steam. In total, I purchased four copies just to play the game.

I emailed the official support team to request a refund. They replied, asking me to provide proof of purchase, which I did by sending detailed purchase records in both text and images. However, I have received no response to date. Below are my purchase records:

Path of Exile 2 Official Website Account:
anheihuaduo#5125

Three Purchase Records

First Purchase
Hi anheihuaduo#5125,
Thank you for helping to support Grinding Gear Games and Path of Exile!
Your order number is: 39321310
You have ordered: Path of Exile 2 Early Access Supporter Pack
Total cost: $30 USD

Second Purchase
Hi anheihuaduo#5125,
Thank you for helping to support Grinding Gear Games and Path of Exile!
Your order number is: 39321842
You have ordered: Path of Exile 2 Early Access Supporter Pack
Total cost: $30 USD

Third Purchase
Hi anheihuaduo#5125,
Thank you for helping to support Grinding Gear Games and Path of Exile!
Your order number is: 39321982
You have ordered: Path of Exile 2 Early Access Supporter Pack
Total cost: $30 USD

Steam Purchase Account and Record

Account: anheihuaduo1

Transaction Number: 436382685848917413
Payment Method: Visa ending in 78
Purchase Date: December 6, 10:45 AM
Item: Path of Exile 2 - Path of Exile 2 Early Access Supporter Pack
Total Cost: ฿798.00

"

Edmund_GGG#4844 wrote:

Hi Exile, We're not able to assist with account queries through the forums. Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.

I've sent this email many times. Does anyone care about me?