BACK IN TIME - SERVER CRASHED? I LOST PROGRESS NAD ITEMS

I ran into a problem that almost made me lose the will to keep playing. I spent the last 3 days looking for a citadel on the atlas, and when I finally found "THE STONE CITADEL" and killed DORYIANI, I got 2x WEATHERED CRISIS FRAGMENT. The waystone I used for the map was pretty good, so I decided to finish the map. Toward the end, I encountered a breach, entered it, and after about 5 seconds, my game froze—but not from a technical standpoint. The in-game animations remained the same, my Orb of Storms was still spinning nicely, but I couldn’t move in any way. The game was stuck in place. I waited for about two minutes and decided it would be better to restart it. After logging back in, the portals near the map device were gone, and everything I dropped from the map, including the two valuable fragments I had been looking for over the past 3 days, disappeared. The map on the atlas now shows as "MAP FAILED." I don't want to waste another 3 days searching for one of the bosses again because of a bug. I also just noticed that it even reset my experience points! It's as if I never even entered that map. I'm frustrated and have lost the desire to continue exploring the atlas.