Unable to use Trade Data Base for Path of Exile 2

I'm unable to trade using the Path of Exile 2 Trade Data base.
When I whisper a player it tells me this:

"Invalid Query: Your account must be in-game to use this feature."

I am obviously in game when I am trying to trade with someone!
I messaged PoE 2 Support about a week ago and have not received a reply..


Also, I haven't received my twitch loot, even though it shows I own it here on the website..
Does anyone know what the problem is with my account and how to fix it?

Thanks!