Can someone tell me how long this ban will last?

The ban message I received is different from everyone else's. The message says: "Your account has been locked. Please contact support."


Can someone tell me:

1.What is the reason for this type of ban?
2.Is this ban permanent or temporary?
3.I saw some bans are for 168 hours—where can I see this duration?

"

月光精灵#6920 wrote:

The ban message I received is different from everyone else's. The message says: "Your account has been locked. Please contact support."


Can someone tell me:

1.What is the reason for this type of ban?
2.Is this ban permanent or temporary?
3.I saw some bans are for 168 hours—where can I see this duration?

I just saw a different kind of response from the admin:

*"Hey there,

I have passed your message on to a senior member of staff, who will be contacting you soon to discuss this issue privately."*

Could you also ask a senior staff member to contact me privately? My account has been unfairly banned for 7 days, and I haven’t been able to play for a long time.

"

ThomasK_GGG wrote:

Hey there,

Could you please contact us at support@grindinggear.com about this? That will allow us to look into this further with you.

If you could please include your account name and 2-3 character names that would be greatly appreciated.

Kind regards,
Thomas

I have sent numerous emails, but no one has responded. Now I’m proposing a solution: I’ll use this newly registered account to repurchase the $60 items, and you can refund the $60 from my banned account when you have time. If you agree (even verbally), I’ll place the order immediately.

Christmas is almost here, and I don’t want to spend the holidays unable to play!