Ps5 map problem

Just arrived act 3 cruel but cant enter jungle ruins map, got disconnected everytime i try, cant progress...

when entering an area (either using the waypoint or a doorway) there is an option to press and hold X to bring up the instance manager. if you do this, rather than just pressing X, you will see a panel which ought to let you create and enter a new instance.

it may be that the instance the game created is unstable for some reason, so this method of creating new versions of the map could let you continue with your playthrough.