poe2 web shop issuse

Greetings,GM:
My account is asyouwishx#9296,I bought a Monolithic Skating Boots Modifier(180 points) from web shop two days ago,but i havent received in poe2 yet,someome told me its a poe1 item,only can use in poe1,but i dont play poe1,i made a mistake,may i have a refound please? Thank you & have a nice day!