How long should I wait for an answer from support@grindinggear.com?

Hello, I wrote email to support@grindinggear.com on December 14th from my primary email nail.algadyan@gmail.com, but I am still waiting for a response. Unfortunately, I did not receive even a auto-reply confirming whether my ticket was received. Could you please clarify if I should wait longer and what timeframe I can expect?

By our collected information, you'll get this message. After that... no more response. Look at the 14 page thread about locked accounts :D

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Hi there,

Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters?

Thank you again.

Kind regards,
Ramanpreet