I really hope to get some help

Hi,
My computer malfunctioned and disconnected account was banned when I tried to lvl up . My account name is LuCkydog#1207 and my character is a lvl 62 ‌Infernal Mage named 克林怖拉修 (Kling Bra xiu ).
Please help me to solve this problem,I will definitely not disrupt the game mechanics or use scripts or other cheats. I just want to experience the fun of the game. I really like 《POE2》
Thanks a lot
Best wishes。

I also bought two sets of clothes worth a few hundred dollars and Early Access Supporter Pack
Here are my purchase records:

Transaction number:1556113962
User:9ba74b7b-a54e-4c7c-99f6-cf19f2576576
Purchase:Path of Exile 2 Early Access Supporter Pack
Transaction date:12/08/2024

Transaction number:1556890953
User:9ba74b7b-a54e-4c7c-99f6-cf19f2576576
Purchase:King of the Faridun Supporter Pack
Transaction date:12/09/2024

Transaction number:1559955603
User:9ba74b7b-a54e-4c7c-99f6-cf19f2576576
Purchase:200 Point Pack
Transaction date:12/13/2024

Transaction number:1560469422
User:9ba74b7b-a54e-4c7c-99f6-cf19f2576576
Purchase:Thaumaturge of the Vaal Supporter Pack
Transaction date:12/14/2024
Last bumped on Dec 16, 2024, 10:32:07 PM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
I am honored to receive your reply. I have already sent it to you via email last night and just now. The game crashed yesterday and I have been unable to log in since then.

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