Request for Assistance: Missing In-Game Points and Incorrect Purchase Issue
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Hello,
I purchased early access to POE2 on both Steam and PS5. My usernames are RufusYungblood#0080 (Steam) and Rufus_Yungblood#9207 (PS5). However, I am unable to see my points in-game to make purchases. To address this, I attempted to make a purchase through your website. While I can see my points on both profiles, which appear to be "merged," navigating the website to make purchases is confusing. As a result, I mistakenly purchased a premium tab bundle for POE1 instead of POE2. I believe this issue could have been avoided if the points were visible and accessible directly in the game. I have two requests: 1. Please make it possible to view and use my points directly in-game for purchases. 2. Could you transfer the premium tab bundle I purchased for POE1 to POE2? Please let me know if you need any additional information from me to resolve this issue. I emailed "support@grindinggear.com" and received no response. Thank you for your assistance. Best regards, Last bumped on Dec 19, 2024, 9:48:59 AM
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No reply from the staff?!?!?!
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible
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